Return & Exchange

Thank you for shopping at bigsizeheels.If you are not entirely satisfied with your purchase, we're here to help.


  • The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
  • To be eligible, please make sure that.
    • -The product is in its original packaging
    • -The product isn't used or damaged
  • Products that do not meet these criteria will not be considered for return.
  • To return the products, please submit items change request to customer service via
  • Refund address: No. 106, Fengze East Road, Nansha District, Guangzhou (Building 1) X1301-E012406 When we receive the returned product and check it correctly, we will refund your money immediately
  • Most returns will be processed and refunded within 5 working days after we receive your package
  • We’ll issue the refund to your wallet in the amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.
  • We do not accept any request for exchange&return once the "specials" are sold.


  • Final sale item(s) is not eligible for return or exchange.
  • You must email us a picture showing the problem/defect when you submitting the return/exchange request.
  • After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.


  • If you received a damaged product, please notify us immediately for assistance.


  • We offer a full refund if the order is canceled within 24 hours of your purchase.
  • You should submit an order cancellation request to our customer service via once you decide to cancel the order.
  • For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee.
  • We will NOT accept order cancellation request if the orders have been shipped.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
  • If you haven't received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at
  • Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
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